Nov 18, 2020

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COVID-19 Vaccine for Veterans, Free Customer Experience Certificate, Changes to Patient Billing

U.S. Department of Veterans Affairs sent this bulletin at 11/18/2020 07:32 PM EST

US Department of Veterans Affairs#VetResources is a weekly newsletter for Veterans, their Families, Caregivers, and Survivors.
Scroll down for a list of all events this week

Understanding Your VA Patient Billing Statements Veterans will not be charged for interest or administrative charges until at least December 31 for medical care received since April 2020.VA stopped mailing monthly patient billing statements in April. Veterans with an account balance will receive information-only letters in November with information on copayment charges and voluntary payment options.    LEARN MORE 

What You Need to Know About the COVID-19 Vaccine
VA is working with the Centers for Disease Control and Prevention (CDC) to plan how to deliver a COVID-19 vaccine when one is available, all while prioritizing Veteran and employee safety. Your VA medical facility will update you when vaccines are available.

Participate in Ongoing COVID-19 Trials
As part of fight against the COVID-19 pandemic, VA is recruiting volunteers for COVID-19 clinical trials at select VA facilities across the country.

VA coronavirus Updates | Chatbot | App | Weekly Report
VA Report Lists 71 Top Customer Experience Initiatives
Over the past five years, VA’s trust scores – as determined by VA’s Veteran customers – have increased by 24% – showing the positive impact an intentional commitment to, and investment in customer experience can have for those we serve.

102-year-old World War II Veteran has Columbia park named in her honor
VA Releases Customer Experience Guide for Federal Agencies
The Customer Experience Cookbook is offered as an aid for any government organization or CX practitioners that have the desire to become more customer-centric by establishing a CX program.

Veteran Owes his Life to a Partnership-funded Lung Cancer Screening
Free Customer Experience TrainingVeterans and their families can boost their skill set with a free Operational Customer Experience Management training program and certificate offered by Medallia. Attend a November 19 webinar to sign up for the free self-paced online program.

Learn How to Support a Veteran Loved One
Coast Guard Auxiliary for Camaraderie and Service
Looking for camaraderie and a chance to contribute? Volunteer with the Coast Guard Auxiliary! Auxiliary volunteers help the Coast Guard accomplish its missions. The Auxiliary has units in all 50 states, Puerto Rico, the Virgin Islands, American Samoa, and Guam.

Tips to Stay Safe from Scammers
VA Podcast: Borne the Battle
Alongside Iraq War Veteran David Eckert, Vietnam War Blue Water Navy (BWN) John Burns educated BWN Veterans on how to file a claim to receive compensation.

Support Veteran Job Seekers on LinkedIn by Writing a Post with #offeringvetshelp and Searching #VetsOpenToWork
Pennsylvania Virtual Veterans Experience Action Center Assists 500+ Veterans with one-on-one assistance
These VA-hosted events offer one-stop VA and community support to include updating and adjudicating claims; enrolling in VA health care, and scheduling medical appointments; accessing housing and temporary financial assistance, and applying for State Veterans Benefits Assistance.

VA Podcast: My Life, My Story #3: Simon’s Work is his Hobby
Listen to Simon’s story, whose work is his hobby. 

Virtual Events this Week
Nov. 19 – VA Benefits and Claims Town Hall
Nov. 19 – Jacksonville Virtual Career Fair for Veterans
Nov. 19 – Dallas Virtual Career Fair for Veterans
Nov. 19 – Soldiers’ Angels Veteran Mobile Food Distribution – San Antonio, Texas
Nov. 19 – VA Caregiver Support Program Expansion
Nov. 19 – VA Benefits Pennsylvania Townhall 
Nov. 20 – Soldiers’ Angels Veteran Food Distribution – Atlanta, Georgia
Nov. 20 – Olympia, Washington Veterans Stand Down
Nov. 20 – Soldiers’ Angels Veteran Food Distribution – Orlando, Florida
Nov. 23 – Virtual Coffee House – Veteran Business Chat
Nov. 23 – Veterans Business Outreach Center Orientation Webinar
Nov. 23 – VA Benefits Georgia Townhall
Nov. 24 – National Virtual Career Fair for Veterans
Nov. 24 – “Chief Chat”  with Medal of Honor Recipients

VAntage Point:
Partnership to enhance breast cancer treatment for Veterans
VA, Labor Department team up to support Veteran employment
Women Veterans, learn what VA has to offer
Helping Veterans with therapeutic exercise and holistic interventions
VA adds tens of thousands of jobs, increases remote options
Groundbreaking for VA Clinic in Fort Smith, Arkansas
Texas VA hiring new staff for care Veterans’ deserve
Helping Veterans with wellness and resilience
VA Manchester celebrates babies born in 2020
Philadelphia VA cross trains over 350 nurses
Holiday Safety: Give the Gift of Life this season
Meditation may help Veterans with PTSD
Pay off your school debt quickly with this VA program
Community providers: VA urgent care network change
Transforming Veteran stories into art
The Innovation Experience brought partnerships to the forefront
Reflections on Armistice Day 1945
Are you an innovator? Put your creativity to work at VA
Five ways VA supports rural communities during COVID-19

VA News Releases:
VA chief research officer receives award for advancing prostate cancer research for Veterans
VA, federal partners plan for COVID-19 vaccination distribution 
VA report lists 71 top customer experience improvements and initiatives
VA recruiting volunteers for COVID-19 clinical trials 
VA, America Salutes You partner to bring attention to suicide prevention resources
VA recognized for clear, consistent communication to Veterans 
VA confirms authority for its health care professionals to practice across state lines
VA releases 2020 National Veteran Suicide Prevention Annual Report 

Need to contact VA?
Veterans Crisis Line: 1-800-273-8255 and press 1, Chat, or Text 838255
Homeless Veteran Resources1-877-424-3838 or Chat
White House VA Hotline1-855-948-2311

Don’t know what number to call?1-800-MyVA411 (800-698-2411) is never the wrong number

Find a VA Facility near you.

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